Account Managers
22. Sep 2010The primary goal of an account manager is to assist in the organization of a business in the transition to the use of the software, and to ensure that they get the best possible Return-of-Investment. The role of the account manager is vital. They work within the business to gain understanding and to analyze the core functions of a business to ascertain the best way of integrating them. The skill of a good manager lies in the way that they achieve an effective implementation of the system into the businesses existing structure. Software system implementation should be a result driven and goal oriented process and an HR consulting firm is there to make sure that it happens.
The first step that an account manager will make is to analyze the existing business structure and ensure that the software being implemented will match the organizational goals of the business. This is perhaps the most vital function of a good account manager. The system must work with the existing parameters of the business. A good system will be designed for the business, not the other way around. Account managers are the backbone of systems integration and equilibrium between the business and the HR software package. The managers will also have a hands-on approach towards implementation and training to ensure that the systems are being used correctly and are most effective and efficient.
Effective account managers offer so much more than mere management consulting. It is a vital link in the integration process and the future smooth running of a business. Having the correct software for a business is only one half of the process. Implementing the system and training users to fully explore the system capabilities is the other side of the HR consulting coin.
HR software consulting is not just about implementing software. It is about using human capital as a partner for technology and computer systems to the best advantage. It is about implementing change that is in the best interests of the business organisation. Every business should be assigned an account manager upon the implementation of a HR recruitment system, to integrate their systems and to advise on the best ways to use an HR software system in a business.